How are mattress/foundations/power bases delivered?

We use an in-home delivery service to deliver these products. Once you place your order, they will call you to schedule your delivery. Delivery is typically within 7 business days from the day you placed your order, with metro areas usually faster than rural areas. When they deliver your new bed, they will set it up in your bedroom and remove the packing materials. They will even remove your old mattress and box spring, unless you ask them not to.

Will you assemble my mattress/foundation/power base when it's delivered?

Yes. Our in-home delivery service will unpack your new bed and place it in your bedroom. They will either set up the mattress and foundation on the bed frame, or set up the mattress on the power base if you ordered one. They remove the packing materials, and even remove your old mattress and box spring if you want them to.

Will you remove my old mattress and box spring?

Yes. It’s all part of our white glove delivery service. Simply indicate that you have an old mattress and box spring you'd like removed when we contact you to set up delivery.

Will all my items arrive at the same time?

Most smaller products (pillows, travel and home & office products) ship together, so you typically receive them at the same time. Bed linens may ship from a different warehouse, so they may arrive separately. If one of your items is on backorder, that item will ship separately from any other items in the same order. If your items arrive separately because they ship from a different warehouse or they are on backorder, we do not charge you extra shipping fees.All bed products (mattresses, foundations, power bases and bed frames) are delivered separate from smaller products, using our White Glove Delivery service.

Will all my items arrive at the same time?

Most smaller products (pillows, travel and home & office products) ship together, so you typically receive them at the same time. Bed linens may ship from a different warehouse, so they may arrive separately. If one of your items is on backorder, that item will ship separately from any other items in the same order. If your items arrive separately because they ship from a different warehouse or they are on backorder, we do not charge you extra shipping fees.All bed products (mattresses, foundations, power bases and bed frames) are delivered separate from smaller products, using our White Glove Delivery service.

Do you deliver to my area?

If you live in the U.S., we deliver to your area—with a few exceptions for remote areas. If you live in a remote location (mostly islands off the continental U.S.) or Alaska and Hawaii, your delivery will incur additional charges because of the extra cost of delivering to remote areas. Additional shipping charges will be displayed in cart during check-out after you enter your shipping address. The shipping time will vary. Our delivery team will work with you to schedule a delivery time frame as quickly as possible.If you live outside of the U.S., please visit www.tempur.com and select your country to view products and purchase options.

Shipping & Delivery | Tempur-Pedic Outlet

Shipping & Delivery

We try to make our delivery and shipping charges simple and fair. We want you to be as happy with the delivery of your product as you are with the product itself.

Mattresses, Foundations, Frames, TEMPUR-Ergo Power Bases

We deliver select mattress and base/foundation orders using our White Glove Service. We bring them to your home, set them up for you, remove the packing materials, and even remove your old mattress and box spring if you want us to.

When Will I Receive My Order?

Delivery time varies, depending on the distance from one of our delivery hubs to your home. Average delivery is 2 - 3 weeks, depending on your location. We can help you track your order anytime at 800-821-6621. This time frame applies to deliveries in the contiguous US. Shipping times to Alaska and Hawaii may vary.

Need it Faster?

Call us to place your order, and let us know how quickly you need your new mattress.

Special Delivery Requests

Special Delivery Conditions: if there are any unusual circumstances (such as multiple flights of stairs) please note them when you place your order and again when we call to arrange delivery. This will allow us to make sure we have the correct equipment and staff to deliver your bed.

Delivery Pricing

We offer Free White Glove Delivery within the continental United States for orders including a mattress, foundation, or power base.

Special Shipping (remote locations, Alaska/Hawaii, APO/FPO & US Territory addresses)

For remote locations and Alaska/Hawaii, there is a $600 surcharge per order; charges will be applied to your order based on your shipping address. The shipping time will vary. Our delivery team will work with you to schedule a delivery time frame as quickly as possible.

USPS is the only entity that can deliver packages to APO, FPO, and DPO addresses due to governmental security restrictions.

Typically military mail can be delivered between 7-10 days but delays may occur.

For APO/FPO and US Territory addresses, we cannot ship mattresses, foundations, frames or Ergo power bases.

On Delivery Day

When we deliver your new bed, there must be an adult (18 years or older) at home to accept delivery and sign to accept. We’re sorry, but if there is no adult, we can’t leave your new product.

To ensure smooth and timely arrival of your items, please complete the following steps prior to delivery:

Clear all walking paths, including sidewalks and hallways
Remove decorative items that could obstruct or hinder delivery
Secure children and pets in a safe and quiet area

After Delivery:

Thoroughly inspect all of your new items
Reach out to us via email or call (800) 821-6621 with any issues
Register your product(s) online to activate applicable warranties

FAQs about White Glove Delivery

We use an in-home delivery service to deliver these products. Once you place your order, they will call you to schedule your delivery. Delivery is typically within 7 business days from the day you placed your order, with metro areas usually faster than rural areas. When they deliver your new bed, they will set it up in your bedroom and remove the packing materials. They will even remove your old mattress and box spring, unless you ask them not to.
Most smaller products (pillows, travel and home & office products) ship together, so you typically receive them at the same time. Bed linens may ship from a different warehouse, so they may arrive separately. If one of your items is on backorder, that item will ship separately from any other items in the same order. If your items arrive separately because they ship from a different warehouse or they are on backorder, we do not charge you extra shipping fees.
All bed products (mattresses, foundations, power bases and bed frames) are delivered separate from smaller products, using our White Glove Delivery service.

Pillows, Bed Linens, Slippers, Travel, Home & Office Products

Free Standard Shipping

We ship any number of items UPS ground shipping for free, with items typically arriving in 5-7 business days, to locations in the contiguous US. Please note, we are unable to ship items to a P.O. Box.

Shipping to Alaska, Hawaii, Puerto Rico and other US Territories

Currently, we offer standard shipping for all comfort items for $25 per order.

Special Shipping (remote locations, APO/FPO addresses)

We ship any number of items UPS ground shipping for free, with items typically arriving in 5-7 business days.

There are no upgrade options for orders shipping to these locations.

FAQs about Delivery for Pillows, Bed Linens, Slippers, Travel, and Home & Office Products

Most smaller products (pillows, travel and home & office products) ship together, so you typically receive them at the same time. Bed linens may ship from a different warehouse, so they may arrive separately. If one of your items is on backorder, that item will ship separately from any other items in the same order. If your items arrive separately because they ship from a different warehouse or they are on backorder, we do not charge you extra shipping fees.
All bed products (mattresses, foundations, power bases and bed frames) are delivered separate from smaller products, using our White Glove Delivery service.
If you live in the U.S., we deliver to your area—with a few exceptions for remote areas. If you live in a remote location (mostly islands off the continental U.S.) or Alaska and Hawaii, your delivery will incur additional charges because of the extra cost of delivering to remote areas. Additional shipping charges will be displayed in cart during check-out after you enter your shipping address. The shipping time will vary. Our delivery team will work with you to schedule a delivery time frame as quickly as possible.
If you live outside of the U.S., please visit www.tempur.com and select your country to view products and purchase options.